Elements and Performance Criteria
- Review and evaluate operational strategies and procedures
- Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives
- Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors
- Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria
- Develop operational KPIs that align with the business plan
- Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
- Implement operational strategies and procedures
- Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets
- Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible
- Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints
- Provide goods or services in accordance with established legal, ethical cultural and technical standards
- Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible
- Apply quality procedures to address product or service and customer requirements
- Evaluate business performance
- Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives
- Review and document systems and structures, with a view to more effectively supporting business performance
- Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
- Update operational policies and procedures to incorporate corrective action
- Review business operations
- Review and adjust business operations to increase business success, in accordance with business goals and objectives
- Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives
- Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise